For pet parents who live far from a Petco store or just prefer the ease of online shopping, Petco.com is a popular option.
Petco.com offers pet products for a wider variety of pets than some other sites. Owners with ferrets, fish, reptiles, and birds can shop alongside regular dog and cat product customers. The site is well-organized and customer-friendly, with product guides, shopping recommendations, and clear photos of each product.
Delivery times vary depending on the freight option, weight of the item, product availability, and destination. Standard shipping takes 3-6 days, according to the website. Occasionally Petco.com offers promotional deals that can cut down on or eliminate shipping costs for orders of a certain price total or size.
With a “repeat delivery” option, Petco.com will deliver their products right to your doorstep. Sign up for an account on their site and you can set the best delivery schedule for your needs. Petco.com offers specials on some “repeat delivery” items; for example, customers opting for repeated delivery of a 28 lb. bag of Halo Spot’s Stew Chicken Recipe Dog food pay $53.99 per bag, whereas one-stop shoppers who order a bag through the website pay $59.00 (a $5 savings).
Customer reviews for Petco.com are a mixed bag: Some were impressed with the site’s impeccable selection of things like dog and cat food, others were frustrated with slow shipping speeds, lack of savings compared to other online outlets and big-box stores, and unsatisfying experiences with customer service.
Petco.com is affiliated with the Petco Foundation, which donates more than $15 million a year to help pets nationwide. The company is deeply invested in trying to help as many pets as possible find forever homes.
PROS: Generous donations to animal organizations; great variety of pet products; frequent promotions and coupons
CONS: Slow shipping; negative customer service reviews; occasional complaints about lack of value
Ratings (each out of a possible 5):
Shipping options/pricing: 3
Charitable giving: 5
Product prices: 2
Customer comments/reviews: 2
Overall rating: 3 out of 5